FieldsetPatching and UpdatingPatching - ServersWhat day of the week would you like your servers updated? SundayMondayTuesdayWednesdayThursdayFridaySaturday Impact Each week on this day all servers will have windows updates installed and the machine being updated will reboot The timeframe is 3am-5am Considerations All users should ensure documents that reside on the server are not left open during this time All users should understand logging into resources, including mail if it is on premise, will be unavailable during this time If there are numerous servers please consult the Project Manager to ensure we create a custom schedule Domain Controllers and DNS servers should not reboot on the same day as PCs as it will interrupt the update process Generally recommended to avoid Friday and Saturday nights as it may require on-site if the updates don’t run correctly Are there any servers that you would like excluded? Please explain. Patching - DesktopsWhat day of the week would you like your Desktops updated? SundayMondayTuesdayWednesdayThursdayFridaySaturday Impact Each week on this day all computers will have windows updates installed and the computer will reboot The timeframe is 3am-5am Considerations All users must be informed that their computers will reboot at this time All users must ensure their machine is on and programs closed. Users do not need to be logged in Are there any desktops that you would like excluded? Please Explain. Updating 3rd Party ApplicationsWhat time of day would you like 3rd party updates installed? LIST OF PROGRAMS BEING UPDATED GOES HERE!7:00pm10:00pm12:00am2:00am5:00am Impact Each night at this time 3rd party updates such as adobe reader, flash, java, itunes, firefox, shockwave, and several other programs will check for an update If an update is available it will be installed Machines do not get rebooted, however, if a browser is left open on a website it may be closed to allow the install process to complete Considerations Users should be aware that browsers may need to close some nights to install updates, this is not every night just when an update is needed Updates for these products come out very frequently and quickly due to security wholes, which is why this is a nightly check. However, updates will not install every night only when needed. If any programs need to stay on the same version please let us know Do you require a specific version of Java, Reader, or Flash for any of your line of business applications? Please explain in as much detail as possible. Are there any specific computers that you require all updates to be excluded from? Please explain why in as much detail as possible. Managed Anti-VirusWhen would you like us to roll out our Managed Anti-Virus (Eset)? ASAP3 days after initial site visitOTHER OPTIONS???? Other Are there any desktops or servers that our Managed Anti-Virus should NOT be rolled out to? Please explain in as much detail as possible. Are there any specific exclusions that need to be added to the Managed Anti-Virus? We automatically have our systems setup for common applications exclusions, but if you have any custom Line of Business applications, please explain in as much detail as possible. We can investigate for you if you just give us the name of the application. Impact This can be enabled at any point Your current version of antivirus will be uninstalled and ESET will be installed automatically Machines may require a reboot but will not do so, instead it may prompt the user or create a ticket Considerations If there is a failure of the automated functions it will notify an engineer and they will contact the user to coordinate a manual uninstall/install If there are specific exclusions that are not already in our list we will add them to ensure proper functionality Occasionally ESET can cause issues on a server, usually performance related. If this does occur, or the server has known performance problems we will not install any antivirus on that server to prevent problems. However, we do recommend installing this on all machines on the network. Contact InformationPlease forward a full contact list to firstname.lastname@example.org or upload the file here. We request the following information if you have it available: Full Name, Title, Direct Number, Extension, Cell Phone, Email Address Domain/DNS/RegistrarPrimary Email Domain Name i.e. - marathonconsulting.com Additional Domain Names Please list any additional domain names that your company has registered Are all of the domains registered at the same company? YesNo Registrar Management URL Username Password Please list the domain, it's registrar and the username and password to gain access to the account. (i.e. - marathonconsulting.com, http://enom.com, marathonconsulting, password) Considerations mWatch programs cover your primary domain name to be included in our system for both registrar and DNS Any other account can also be moved, and is recommended, but may be billable. Please consult the project team or your account manager for questions or pricing You will be able to control the registrar directly as it will be included in a sub account. DNS change requests will be done via sending a request into support. As long as there is an active mWatch agreement these requests are not billable. Are you currently experiencing any problems that you would like addressed, or that we should be aware of? Please list the nature of the problem and the priority so that we can discuss with you and get tickets entered for review by our engineers. A quick summary will be sufficient. Impact By providing us a list of current issues that you want resolved and their priority we can enter them in the system now and prevent users from having to do this Depending on the issue, pre-existing issues may be billable. This is usually in more extreme cases, but having this list prior will help us determine this for you Are there any users that are VIP that need special consideration? Certificate of Insurance Does your building our company require that a COI be filed with them? If so, please fax an example COI to 888-887-6548 or email the request to email@example.com. Will you be providing us with keys and alarm code to your facility? Keys are kept in a locked box, and there are no markings on the keys as to the address. All keys are checked in and out by the engineer that has prior approval by your firm and it is all logged.YesNo Building Contact Information Please provide the Name, Phone Number and Email Address of the super or building management company. Freight Elevator If your building has a freight elevator, are there specific hours for use?