We’ve adjusted our inbound call routing to let Marathon Consulting clients call in and speak directly to an engineer during regular business hours (8 am to 7 pm EST).
In the past, client calls to create new tickets were answered by our service coordinator and were forwarded to our team of support engineers. Unless we are experiencing a high call volume, clients now get to work with the engineer who takes their call.
This new option gives our IT clients a faster way to start work on a new ticket. Just call Marathon’s standard number (718-290-9144) and press 1 to be connected to the next available engineer.